How Reserving Online Works
Found the one? Lock it in from your couch. A small refundable deposit takes the vehicle off the market while you arrange the rest.
- Reserve onlineSend the refundable deposit the way that suits you — Zelle, Cash App, Venmo, PayPal, Apple Pay, Chime or cryptocurrency — or choose cash on delivery to pay when you arrive.
- Upload your payment proofAttach a screenshot of the transfer — it files straight to your order number so we can confirm it fast. The vehicle is marked reserved once we confirm the deposit landed.
- Inspect it your wayCome to the dealership for a test drive, or have the vehicle delivered. If you choose delivery, shipping and transit insurance are your responsibility to cover.
- Finish the dealComplete the paperwork and settle the balance. If the car is not for you after you inspect it, your deposit comes straight back.
A reservation holds the vehicle; it is not a completed sale. Where delivery is used, the cost of shipping and transit insurance is the customer's responsibility. The full terms are in our Terms of Service.
Is my deposit safe?
Yes. It is a refundable reservation deposit, not a purchase. It is refunded in full if you decide not to proceed after inspecting the vehicle. Every reservation has an order number, a receipt, and a tracking page you can open any time. Only ever send a deposit using the details shown on your own order, and call 423-225-9237 if anything looks off.
When exactly is it refunded?
Use the "Request refund" button on your reservation page. The deposit is returned the same way you paid within 5 business days, and you receive a refund receipt by email.
How long is the vehicle held for me?
Once your deposit is confirmed, it is held for you while we arrange your visit or delivery. If you reserve by transfer and the deposit has not arrived within 48 hours, the reservation is released automatically and you are emailed — you can simply reserve again.
How do I get a receipt?
A PDF deposit receipt is emailed the moment we confirm your payment, and it stays available from your reservation page. A refund receipt is sent the same way if a deposit is returned.
What should I check at inspection?
Bring your ID and driver's license. Check the VIN matches the listing, look over the body and tires, start it cold, test drive it, and ask for the vehicle history report. Take your time — the deposit is refundable if it is not right.
Can the vehicle be delivered?
Yes. If you choose delivery, the cost of shipping and transit insurance is your responsibility to cover; we are not the carrier and do not provide transit insurance.